Telephone Triage Protocols for NursesTelephone Triage Protocols for Nurses



This quick-reference manual presents over 200 triage protocols for evaluating patients' symptoms over the telephone.

Author: Julie K. Briggs

Publisher: Lippincott Williams & Wilkins

ISBN: 0781764610

Category:

Page: 623

View: 701

This quick-reference manual presents over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care now, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. This edition features fourteen new protocols: avian influenza ("bird flu"); congestive heart failure; electrical burns; hand/wrist problems; hip pain/injury; influenza; neurological symptoms; newborn problems; pertussis; severe acute respiratory syndrome (SARS); sickle cell disease problems; substance abuse, use, or exposure; West Nile virus; and wound care: sutures or staples. New appendices include guidelines for scenario practice; difficult caller practice scenarios; mystery caller practice session; temperature conversion guide; weight conversion chart; acetaminophen dosage chart; ibuprofen dosage chart; infant feeding guide; abdominal pain causes and characteristics; chest pain causes and characteristics; and headache causes and characteristics.

Telephone Triage Protocols for NursingTelephone Triage Protocols for Nursing



Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

Author: Julie Briggs

Publisher: Lippincott Williams & Wilkins

ISBN: 9781496320759

Category:

Page: 624

View: 982

Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

Telephone Triage Protocols for Adult PopulationsTelephone Triage Protocols for Adult Populations



The Most Comprehensive and User-Friendly Adult Telephone Triage Protocols Available - From a Pioneer in the Field "This is a well thought out and organized tool for those involved in telephone advice and triage.

Author: Sheila . Wheeler

Publisher: McGraw Hill Professional

ISBN: 9780071702553

Category:

Page: 480

View: 877

The Most Comprehensive and User-Friendly Adult Telephone Triage Protocols Available - From a Pioneer in the Field "This is a well thought out and organized tool for those involved in telephone advice and triage. It has many unique features not normally found in triage protocols, including research related to medical error, decision support, and critical thinking. The references are extensive. It is a necessary addition to the library of anyone involved in telephone triage and this update is an essential replacement for the previous protocols book. 3 Stars."--Doody's Review Service Written by Sheila Wheeler, one of the world's leading experts in telephone triage, this functional reference provides the guidelines nurses need for the safe, effective, and fast disposition of 1,000+ health related problems by telephone. Organized by anatomical site and written in lay language, Telephone Triage eliminates the extra step of translating home treatment, first aid, or self-assessment instructions when performing telephone triage with the layperson. The format incorporates a critical-thinking process that mimics how nurses naturally solve problems in real-world situations. This “4 in 1” package contains everything you need to implement a telephone triage program: Comprehensive training, protocols, standards and a CD with case studies for analysis and critique, plus an optional telehealth continuing education website. Features: Users Guide - complete with insightful FAQs Protocols - wide-range of common diseases including Women's Health Documentation Form - ensures proper procedure, documentation, and risk management Standards - Comprehensive practice standards for practitioners and programs CD-ROM - contains 10 case studies for discussion and analysis Continuing Education -An accompanying website to earn CE credit online, at www.teletriage.com Representing the latest research and standards in the field, Telephone Triage is the ultimate resource for the triage nurse.

Tele nurseTele nurse



When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call.

Author: Sandi Lafferty

Publisher: Cengage Learning

ISBN: 0766820475

Category:

Page: 416

View: 877

When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call. The goals of the triage nurse are to gain the confidence of the patient, relieve anxiety, obtain relevant information about the patient's symptoms, assess the information, and determine the level of medical intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview to telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a typical model (flow chart) of a triage call, and provides specific protocols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.

Telephone TriageTelephone Triage



A practical and comprehensive instruction manual, this unique book and audio CD enables you to practice telephone triage with greater confidence, refinement and sophistication.

Author: Sheila Wheeler

Publisher:

ISBN: 0983076901

Category:

Page: 352

View: 883

A practical and comprehensive instruction manual, this unique book and audio CD enables you to practice telephone triage with greater confidence, refinement and sophistication. This practical book defines the telephone triage field, techniques, and guidelines including:* Suggestions for interviewing and documentation*applications for high-risk populations*medical and psychological crisis interventions*risk management for safe practiceThe 60 minute CD contains 10 case studies based on "real-world" cases for analysis and critique.

Telephone Triage for Otorhinolaryngology and Head Neck NursesTelephone Triage for Otorhinolaryngology and Head Neck Nurses



This text can serve as a handy guide for telephone triage training, as well as establishing a formal telephone triage nursing program within an otorhinolaryngology practice.

Author: Cindy Dawson

Publisher:

ISBN: 1890504955

Category:

Page: 228

View: 547

This new guide provides "how-to" tips for telephone assessment, communication, and documentation for nurses treating patients with otorhinolaryngologic (ORL) problems. Meeting the special needs of a patients with problems in the ears, nose, or throat, for example, can be a challenging proposition over the telephone and this guide can provide you with triage guidelines you can use adapt to your practice. Telephone Triage for Otorhinolaryngology and Head-Neck Nurses, edited by Cindy J. Dawson, Margaret M. Hickey, and Susan Newton, is designed as a resource for both the beginning nurse and an expert in the field. The text features telephone gudielines and protocols that are based on common symptoms reported by patients with ORL issues. You can use this new book to help formalize telephone nursing practices as well as improve telephone communications, perform telephone nursing assessments, and develop telephone protocols specific to the patient with ORL issues.

Telephone Triage for Obstetrics GynecologyTelephone Triage for Obstetrics Gynecology



Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, ...

Author: Vicki Long

Publisher: Lippincott Williams & Wilkins

ISBN: 9781496362391

Category:

Page: 448

View: 199

Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, 3rd Edition. This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start. Be expertly guided through the telephone triage rigors of data-gathering, protocols, and patient education, with these vital features: NEW chapter on incorporating internet research into advice on specific protoc NEW and expanded protocols that offer updated content on preconceptual screening, infectious disease impacts on pregnancy, infertility management, and emergency contraception Quick-reference sections that arrange protocols alphabetically for fast locating Easy-to-follow, data-gathering, flowchart format that helps you quickly determine the nature and urgency of the caller’s problem, and choose the appropriate intervention Easy-to-explain patient-education sections after each protocol Basic Triage Assessment Forms that address specific problems and require vital patient data Guidance on developing “telephone charisma” and the power of sympathetic listening Effective patient questioning techniques—pertinent questions to ask, types of questions, time management, getting clarification Real-life call scenarios that point out problems with not listening fully to the patient, skipping relevant questions, or exerting judgments Covers telephone triage basics, including logistical and legal considerations, assessments, telephone communication basics and challenges, and more Offers obstetric protocols, including overviews of preconceptual and infertility, early management of unintended pregnancy, fetal prenatal screening, early pregnancy evaluation and surveillance, and more Offers gynecologic protocols, including overviews of abnormal bleeding and spotting, amenorrhea, barrier contraceptives, breast complaints, emergency contraception, injectable contraceptives, intrauterine contraception, menopausal concerns, and more Vital guidance for all gynecologic nurses, obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, all triage nurses, and health professionals at call centers

Telephone Triage for Obstetrics and GynecologyTelephone Triage for Obstetrics and Gynecology



This guide serves as a decision-making tool for the nurse to easily identify and prioritize who needs immediate medical attention, who needs to be seen within twenty-four hours, and who can be monitored at home.

Author: Vicki E. Long

Publisher: Lippincott Williams & Wilkins

ISBN: 0781736153

Category:

Page: 378

View: 178

This easy-to-use manual provides telephone triage protocols to nurses involved with obstetrics and gynecology. It offers suggestions for asking appropriate questions in a flowchart format to ascertain the assessment and severity of the problem and need for medical intervention. This guide serves as a decision-making tool for the nurse to easily identify and prioritize who needs immediate medical attention, who needs to be seen within twenty-four hours, and who can be monitored at home. Includes topics that cover basics, protocols, symptoms and issues that occur within the scope of this specialty. The forms in the guide may be duplicated and used as patient handouts.

Emergency Nursing 5 Tier Triage Protocols Second EditionEmergency Nursing 5 Tier Triage Protocols Second Edition



Julie K. Briggs, BSN, RN, MHA, is a registered nurse with 40 years of experience
in emergency nursing. ... Publications include Emergency Nursing: 5-Tier Triage
Protocols, Telephone Triage Protocols for Nurses, editions 1–5, Telephone ...

Author: Julie K. Briggs, RN, BSN, MHA

Publisher: Springer Publishing Company

ISBN: 9780826137913

Category:

Page: 320

View: 355

“The authors not only encourage data gathering, they emphasize the qualities of personal interactions, courtesy and sensitivity, and consideration to upgrade triage category when history is hampered by youth, age, impairment of faculties, or language ability that might otherwise conceal potential problems. Appropriate treatments to initiate at triage are indicated where needed. This book puts forward a practical way of coming back to basics and helps categorize priority for patients. As an educator or manager, I would feel confident that, with it, my nurses are being prepared to make safe decisions with an accurate program that reflects current thinking in triage strategy.” -Tom Trimble, RN, CEN, BA, ASN, AA Editor and Publisher Emergency Nursing World This critical-thinking blueprint for the triage nurse delivers essential knowledge for accurate decision-making in emergency triage situations. Formatted to provide easily accessible and retrievable information, the manual facilitates rapid recognition and understanding of acuity levels and their application to patient care. The newly updated second edition reflects current health conditions and scenarios in EDs, urgent care centers, offices, and first aid centers, both domestic and international. It contains important new information on program development, training, and quality management along with useful tips and tools. Completely new protocols, additional case studies, and quality management guidelines and tools further add to the merit of the second edition. The resource addresses a wide range of both adult and pediatric conditions that are system-based and listed in alphabetical order. Each protocol has been developed to ensure accuracy and consistency, regardless of which 5-tier triage system is in use. Abundant case studies and multiple appendices provide additional information to support the protocols, broadening the nurse’s scope of knowledge and prompting in-depth examination of potentially lethal conditions. Additionally, appendices contain valuable training materials for program development, training, and quality management tips and tools. New to the Second Edition: Updated protocols reflecting current health conditions/situations in EDs, urgent care centers, offices, and first aid centers Important new information on program development, training, and quality management tips and tools Additional material including mass casualty, exposure (biological, chemical, disease), military care, infections (isolation concerns), behavioral issues (violence), and narcotic overdose New case studies Developing a triage program Quality management guidelines and tools Key Features: Facilitates consistency in triage decisions among different nurses Uses health care resources appropriately and efficiently Sets minimum expectations for triage decisions Guides nurses in asking the right questions, determining how soon the patient must be seen, and interventions to consider Serves as a valuable reference for both new and experienced nurses Serves as a training tool in orientation

Pediatric Nurse Telephone TriagePediatric Nurse Telephone Triage



This new book is a companion to Pediatric Telephone Protocols: Office Version, and it can also stand alone as an independent resource.

Author: Andrew R. Hertz

Publisher: Amer Academy of Pediatrics

ISBN: 1581105304

Category:

Page: 193

View: 384

This new book is a companion to Pediatric Telephone Protocols: Office Version, and it can also stand alone as an independent resource. Pediatric Nurse Telephone Triage is a pediatric nurse triage tool that has 2 major objectives. the first objective is to teach nurses how to perform nurse telephone triage using standard triage guidelines. the second objective is to educate nurses to better understand the rationale behind the Barton D. Schmitt telephone triage guidelines. Tables, figures, and algorithms are used throughout the text to illustrate, organize, and explain how to do telephone tria

Telephone Triage for Oncology NursesTelephone Triage for Oncology Nurses



Use the symptom-focused telephone protocols or guidelines provided to develop your own telephone triage skills, guidelines, and protocols.

Author: Margaret Hickey

Publisher:

ISBN: 1890504475

Category:

Page: 228

View: 769

Use the symptom-focused telephone protocols or guidelines provided to develop your own telephone triage skills, guidelines, and protocols.

Telephone Nursing Practice in UrologyTelephone Nursing Practice in Urology



Protocols are at the heart of telephone triage practice. The Telephone Nursing Practice in Urology, 2nd Edition protocols are guidelines designed to assist in assessment and care planning.

Author: Cheryl LeCroy

Publisher:

ISBN: 1940325471

Category:

Page:

View: 924

Telephone triage is a major vehicle in offices, clinics, and other ambulatory health care settings for assessing patient symptoms or complaints, determining their acuity, and planning initial management strategies. Most outpatient practices are extremely busy, so telephone triage protocols can assist the nurse with this responsibility, ensuring safe, effective, and appropriate care. Protocols are at the heart of telephone triage practice. The Telephone Nursing Practice in Urology, 2nd Edition protocols are guidelines designed to assist in assessment and care planning. Each protocol includes: Etiology; Assessment Questions; Recent Urologic Procedures; Other Urologic History; Symptoms; and Disposition/Advice Section for adults and pediatrics if applicable. Since most urology patients express health care needs on the telephone in addition to describing symptoms, telephone nursing practice goes beyond triage (addressing symptoms). The role for the nurse on the phone has expanded to including patient teaching, coaching, offering reassurance, suggesting resources, and problem solving. The RN is well suited for this role because professional nursing practice is responding to patient needs through assessment, identification, planning implementation, and evaluation.

Emergency and Trauma Care for Nurses and ParamedicsEmergency and Trauma Care for Nurses and Paramedics



Kate Curtis (Trauma clinical nurse consultant), Clair Ramsden, Ramon Z. Shaban
, Margaret Fry, Julie Considine. 43. 44. 45. 46. 47. ... Pediatric telephone triage
protocols: standardized decisionmaking or a false sense of security? Annals of ...

Author: Kate Curtis (Trauma clinical nurse consultant)

Publisher: Elsevier

ISBN: 9780729587204

Category:

Page: 1500

View: 383

Endorsed by the College of Emergency Nursing Australasia CENA is the peak professional association representing emergency nurses and has endorsed this text in recognition of the relevance it has to emergency nursing across Australasia. Led by an expanded editorial team of internationally recognised clinicians, researchers and leaders in emergency care, the 3rd edition of Emergency and Trauma Care for Nurses and Paramedics continues to be the foremost resource for students preparing to enter the emergency environment and for clinicians seeking a greater understanding of multidisciplinary emergency care. The text provides nursing and paramedicine students and clinicians with the opportunity to understand the best available evidence behind the treatment that is provided throughout the emergency care trajectory. This unique approach ultimately seeks to strengthen multidisciplinary care and equip readers with the knowledge and skills to provide safe, quality, emergency care. The 3rd edition builds on the strengths of previous editions and follows a patient journey and body systems approach, spanning the pre-hospital and hospital environments. Expanded editorial team, all internationally recognised researchers and leaders in Emergency Care Chapter 6 Patient safety and quality care in emergency All chapters revised to reflect the most up-to-date evidence-based research and practice Case studies and practice tips highlight cultural considerations and communication issues Aligns to NSQHSS 2e, NMBA and PBA Standards An eBook included in all print purchases

Triage Nursing SecretsTriage Nursing Secrets



Briggs J : Telephone triage protocols for nurses , ed 2 , Philadelphia , 2001 ,
Lippincott , Williams & Wilkins . Cohen S : Providing telephone medical advice (
Managers Forum ) , J Emerg Nurs 28 ( 5 ) : 459 , 2002 . Coile RC : Futurescan
2002 ...

Author: Polly Gerber Zimmermann

Publisher: Mosby

ISBN: IND:30000100606817

Category:

Page: 724

View: 516

Part of the Nursing Secrets Series ® and written in a question & answer format, Triage Nursing Secrets begins with an overview of triage nursing and moves to a significant section on symptoms and a final section on issues and competencies. This practical resource is a collection of pearls of wisdom and tricks of the trade to aid effective nurse triage decisions. Content includes guiding principles, objective criteria, mnemonics/memory aids, discriminators, determinants from standardized triage systems and differences between the typical presentation of men vs. women in various conditions including stroke, chest pain, and domestic violence. Written by experts in the field of triage nursing for the most authoritative information. Key Points boxes emphasize the most important material in each chapter. Internet Resources in appropriate chapters provide sources for further studying and reference. Mnemonics/memory aids help readers remember important concepts. "Top Secrets" of triage nursing are included in the front matter for quick reference. Topical chapters are included on disaster and terrorism issues, as well as the always-changing regulatory issues in triage nursing. Engaging, straightforward Question-and-Answer format makes it easy to look up needed facts and information in any setting. Visually appealing two-color design makes material accessible and reader-friendly.

Nurses Guide to Telephone Triage and Health CareNurses Guide to Telephone Triage and Health Care



Nurses ' Guide to Telephone Triage and Health Care was developed out of a
need for concise telephone protocols ( guidelines ) designed to allow registered
nurses and nurse practitioners to triage incoming telephone calls from clients .

Author: Group Health Cooperative of Puget Sound

Publisher:

ISBN: UCLA:31158011504643

Category:

Page: 438

View: 514

Adult Telephone ProtocolsAdult Telephone Protocols



This new edition includes more than 125 decision-support protocols spanning the spectrum of common pediatric conditions and complaints.

Author: David A. Thompson

Publisher: Amer Academy of Pediatrics

ISBN: 1581103379

Category:

Page: 514

View: 191

New Edition! Pediatric Telephone Protocols contain practice tested protocols for more than 125 pediatric conditions. An AAP best sell used in hundreds of practice nationwide, "Pediatric Telephone Protocols" delivers the physician-authored, peer-reviewed guidance your staff needs to answer parent calls with complete confidence. This new edition includes more than 125 decision-support protocols spanning the spectrum of common pediatric conditions and complaints. "Steb-by-step guidance to simplify telephone triage: " Give parents prompt assistance, accurate information, and trustworthy advice, Rapidly determine whether patients must be seen immediately, seen by appointment, or treated at home, Provide easy-to-understand home care instructions, Maintain a consistent standard of phone care across your office and more.