Leadership as ServiceLeadership as Service



Even though Leo's service provided leadership for the travelers, once he left the
group, it disintegrated. The implication was that Leo's service and leadership
were so tied to Leo, that the group could not function in his absence. Somehow,
this ...

Author: Kent Allen Farnsworth

Publisher: Greenwood Publishing Group

ISBN: 0275990923

Category:

Page: 153

View: 172

Farnsworth argues that an imbalance of power exists in higher education that favors internal self-interests over student development and public service, an imbalance that has eroded the rigor and efficacy of the undergraduate curriculum. If higher education is to serve all who must benefit from its programs and services, presidents and senior administrators must restore this balance, and must effectively represent the interests of students and society as a whole. This book offers critical information for faculty and administrators alike, Leadership as Service reframes an agenda for higher education, challenging presidents to give voice to those who are now underserved, and restore the primacy of teaching and learning within the academy. This provocative and readable discussion of leadership in higher education argues that leadership is essentially an act of service; that the more responsible the leadership position, the greater the responsibility to serve. Weaving together the Servant Leadership philosophy of Robert Greenleaf with the management principles of Mary Parker Follett, Kent Farnsworth, presents a model for 21st- century educational leadership that calls upon college administrators to see themselves as servants first. He argues that the voices and interests of many of education's key stakeholders--students, employers, and society as a whole--have been marginalized by a consolidation of power in the faculty, requiring a bold new approach to leadership that refocuses service to these important, but underrepresented constituents. Farnsworth argues that college and universities have yielded too much power to special interests within the academy. The result has been a shift in resources to elaborate facilities and overblown graduate and research agendas, eroding the rigor and integrity of the undergraduate curriculum. Leadership as Service outlines a new, service-driven agenda of higher education and describes the characteristics of those who will successfully lead in the new century.

Service LeadershipService Leadership



competitive advantage that has been gained by outstanding service delivery that
differentiated the organization enough to make it the leader in its particular
market. However, service leadership can also refer to the act of leadership, which
 ...

Author: Svafa Gronfeldt

Publisher: SAGE

ISBN: 9781452279121

Category:

Page: 336

View: 832

The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

Fire Service LeadershipFire Service Leadership



Among many other things , a good leader can positively influence organizational
climate . This means that good leaders make people believe in themselves and
in what they are doing . Both the military and the fire service of today have ...

Author: Mitchell R. Waite

Publisher: Jones & Bartlett Learning

ISBN: 0763756172

Category:

Page: 108

View: 726

As the fire service evolves and becomes an increasingly diverse and dynamic industry, the need for competent leadership also grows. Fire Service Leadership: Theories and Practices incorporates a wide array of classic and contemporary leadership theories used throughout all occupational environments and translates these management principles so that they can be readily implemented by both fire chiefs and officers. Whether you are a current or aspiring fire service leader, you can turn to Fire Service Leadership: Theories and Practices for the managerial knowledge you need to competently lead your department.

Higher Education Service learning SourcebookHigher Education Service learning Sourcebook



experientially based service learning is a fundamental part of the pedagogy."
About ten percent of the service-learning programs in this book's directory of
colleges and universities have "leadership" in their names, have leadership
programs ...

Author: Robin Jeffrey Crews

Publisher: Greenwood Publishing Group

ISBN: 157356253X

Category:

Page: 307

View: 411

A complete resource guide to service-learning for credit in colleges and universities.

Insights on LeadershipInsights on Leadership



" --Margaret J. Wheatley from "What Is Our Work?" Leadership without hierarchy? Organization in a whirlwind of change? Community and shared responsibility in a global village? Soul in a free-enterprise world?

Author: Larry C. Spears

Publisher: John Wiley & Sons Incorporated

ISBN: UOM:49015003126324

Category:

Page: 398

View: 945

From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. . . . The best test is this: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?" Stephen R. Covey from "Servant-Leadership from the Inside Out" "You may be able to buy someone's hand and back, but you cannot buy their heart, mind, and spirit. And in the competitive reality of today's global marketplace, it will be only those organizations whose people not only willingly volunteer their tremendous creative talent, commitment, and loyalty, but whose organizations align their structures, systems, and management style to support the empowerment of their people that will survive and thrive as market leaders." Ken Blanchard from "Servant-Leadership Revisited" "With the traditional pyramid, the boss is always responsible and the staff are supposed to be responsive to the boss. When you turn the pyramid upside down, those roles get reversed. Your people become responsible and the job of management is to be responsive to their people. That creates a very different environment for implementation. If you work for your people, then what is the purpose of being a manager? To help them accomplish their goals. Your job is to help them win." INSIGHTS ON LEADERSHIP CONTRIBUTORS Stephen R. Covey * Larry C. Spears * Robert K. Greenleaf * Ken Blanchard * Elizabeth Jeffries * Joe Batten * Lawrence J. Lad and David Luechauer * Jack Lowe Jr. * Ann McGee-Cooper * Peter Block * Susana Barciela * John J. Gardiner * Richard P. Nielsen * Jill W. Graham * Bill Bottum with Dorothy Lenz * Robert E. Kelley * Judith A. Sturnick * Parker J. Palmer * Diane Cory * Diane Fassel * Thomas A. Bausch * Christine Wicker * James Conley and Fraya Wagner-Marsh * Joseph Jaworski * John P. Schuster * Ken Melrose * John S. Lore * James A. Autry * Irving R. Stubbs * James M. Kouzes * Jeffrey N. McCollum * Margaret J. Wheatley * Don M. Frick "It is one of the great ironies of our age that we created organizations to constrain our problematic human natures, and now the only thing that can save these organizations is a full appreciation of the expansive capacities of us humans." --Margaret J. Wheatley from "What Is Our Work?" Leadership without hierarchy? Organization in a whirlwind of change? Community and shared responsibility in a global village? Soul in a free-enterprise world? Robert Greenleaf's visionary theory of Servant-Leadership continues to engage many of the best minds in and out of business. Greenleaf's prescriptions for employee empowerment and organizational change continue to achieve nothing short of miraculous results in organizations worldwide. As one enthusiastic observer wrote in Fortune magazine, "Once the consensus is forged, watch out: With everybody on board, your so-called implementation proceeds 'wham-bam.'" In this sequel to the critically acclaimed Reflections on Leadership, many of today's most respected business thinkers share their insights into key aspects of Robert Greenleaf's revolutionary thinking. Over the course of 33 essays, a dream team consisting of such luminaries as Stephen Covey, Ken Blanchard, Peter Block, Margaret Wheatley, John Schuster, and James Autry explore how Greenleaf has influenced today's business leaders and discuss a range of leadership principles at the heart of his philosophy, including stewardship, the spirit of the workplace, and the concept of healing leadership. A source of inspiration and instruction, Insights on Leadership is required reading for senior executives, community leaders, and managers in for-profit and nonprofit organizations.

Dynamics of Leadership in Public ServiceDynamics of Leadership in Public Service



It first reviews the major themes in the leadership literature, and then focuses on
the perennial debates that weave throughout the mainstream leadership
literature and contrasts them with those in the public-sector literature. Next, some
of the ...

Author: Montgomery Van Wart

Publisher: M.E. Sharpe

ISBN: 0765609010

Category:

Page: 499

View: 738

"Dynamics of Leadership in Public Service" is written for instruction in college and professional courses on leadership, management, and organizational effectiveness. The text has sections on leader assessment, characteristics, behaviors, styles, leadership theory, and evaluation and development.

Research on Service LearningResearch on Service Learning



How do leaders translate mission into institutional change, and how do they
foster institutional learning to sustain change ... How are discernable styles and
types of leadership regarding community engagement and, more specifically,
service ...

Author: Patti H. Clayton

Publisher: Stylus Publishing, LLC

ISBN: 9781579228866

Category:

Page: 336

View: 485

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and community engagement scholars, as well as scholars from other fields. The authors bring theoretical perspectives from a wide variety of disciplines to bear as they critically review past research, describe assessment methods and instruments, develop future research agendas, and consider implications of theory-based research for enhanced practice. This volume, 2B, opens with chapters focused on defining the criteria for quality research. It then addresses community development, and the role of nonprofit organizations in service learning. It focusses on institutions, examining the institutionalization of service learning, engaged departments, and institutional leadership. The final section on partnerships in service learning includes chapters on conceptualizing and measuring the quality of partnerships, inter-organizational partnerships, and student partnerships. This work constitutes a rich resource that suggests new approaches to conceptualizing, understanding, implementing, assessing, and studying service learning. Each chapter offers recommendations for future research. Research on Service Learning: Conceptual Frameworks and Assessment will be of interest to both new and veteran service learning instructors seeking to enhance their practice by integrating what has been learned in terms of teaching, assessment, and research. Staff and faculty who are responsible for promoting and supporting service learning at higher education institutions, evaluating community service programs, and working with faculty to develop research on service learning, will also find this volume helpful. For scholars and graduate students reviewing and conducting research related to service learning, this book is a comprehensive resource, and a knowledge base about the processes and outcomes of innovative pedagogies, such as service learning, that will enable them to locate their own work in an expanding and deepening arena of inquiry. Volume 2A, sold separately, also opens with chapters focused on defining the criteria for quality research. It then continues with research related to students, comprising chapters that focus on cognitive processes, academic learning, civic learning, personal development, and intercultural competence. The concluding faculty section presents chapters on faculty development, faculty motivation, and faculty learning.

Inclusive Leadership in Social Work and Social CareInclusive Leadership in Social Work and Social Care



THREE. service. users. and. leadership. practice. Introduction As an active
researcher, and an 'on, off' mental health service user for 20 years, Carr (2010a)
suggests that while she doesn't know much about leadership theory, she does
have ...

Author: Trish Hafford-Letchfield

Publisher: Policy Press

ISBN: 9781447300250

Category:

Page: 256

View: 149

This critical and reflexive book looks closely at the pivotal but demanding role that leadership and management play in promoting social work and social care. Focusing on the value that can be created when the relationships between the people delivering and those using public services are effective, the contributors explore the conditions required to nourish confidence, inspire self-esteem, unlock potential, and balance inequality. Aimed at both new and experienced social managers, it draws on a range of disciplines not typically found in social work and social-care studies, encouraging readers to broaden their examination of leadership.

Leadership and Groups in Recreational ServiceLeadership and Groups in Recreational Service



Jay Sanford Shivers, Shiver. 18 Characteristics of Leaders in Recreational
Service Despite the fact that researchers have argued for many years against the
concept of "leadership traits," it now seems that this rush to judgment may have
been ...

Author: Jay Sanford Shivers

Publisher: Fairleigh Dickinson Univ Press

ISBN: 0838638759

Category:

Page: 421

View: 429

This text includes the latest theoretical developments in recreational service. Continued experimentation in the field of neuroscience has produced a great deal of rethinking about personal traits and leadership potential, in turn providing a detailed explanation of the processes and techniques of leaderhsip as it applies to the field of recerational service. The author deals with the functional aspects of leadership by providing numerous examples of how theory has been and should be applied in practical situations.

The New Public Service Expanded EditionThe New Public Service Expanded Edition



As was suggested in Chapter 5, public administrators will need to develop and
employ new leadership skills that include important elements of empathy,
consideration, facilitation, negotiation, and brokering. Third, we should
understand that ...

Author:

Publisher: M.E. Sharpe

ISBN: 0765628627

Category:

Page:

View: 421

Provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. This work includes a chapter that addresses the practical issues of applying these ideals in actual, real-life situations.

Research on Service LearningResearch on Service Learning



institutional leadership in service learning collective leadership, 511–12 levels
and contexts in, 505, 506–12 overview, 505–6 service learning leadership
research. See also service learning research on institutional leadership
distributed ...

Author: Robert G. Bringle

Publisher: Stylus Publishing, LLC

ISBN: 9781579228392

Category:

Page: 350

View: 350

The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and community engagement scholars, as well as scholars from other fields. The authors bring theoretical perspectives from a wide variety of disciplines to bear as they critically review past research, describe assessment methods and instruments, develop future research agendas, and consider implications of theory-based research for enhanced practice. This volume, 2A, opens with chapters focused on defining the criteria for quality research. It then moves on to research related to students, comprising chapters that focus on cognitive processes, academic learning, civic learning, personal development, and intercultural competence. The concluding faculty section presents chapters on faculty development, faculty motivation, and faculty learning. Constituting a rich resource that suggests new approaches to conceptualizing, understanding, implementing, assessing, and studying service learning. Each chapter offers recommendations for future research. Research on Service Learning: Conceptual Frameworks and Assessment will be of interest to both new and veteran service learning instructors seeking to enhance their practice by integrating what has been learned in terms of teaching, assessment, and research. Staff and faculty who are responsible for promoting and supporting service learning at higher education institutions, evaluating community service programs, and working with faculty to develop research on service learning, will also find this volume helpful. For scholars and graduate students reviewing and conducting research related to service learning, this book is a comprehensive resource, and a knowledge base about the processes and outcomes of innovative pedagogies, such as service learning, that will enable them to locate their own work in an expanding and deepening arena of inquiry. Volume 2B, sold separately, also opens with chapters focused on defining the criteria for quality research. It looks at community development, and the role of nonprofit organizations in service learning. It then focusses on institutions, examining the institutionalization of service learning, engaged departments, and institutional leadership. The final section on partnerships in service learning includes chapters on conceptualizing and measuring the quality of partnerships, inter-organizational partnerships, and student partnerships.

The New Public ServiceThe New Public Service



The New Public Service and Leadership The New Public Service sees
leadership in terms of neither the manipulation of individuals nor the
manipulation of incentives . Instead , leadership is seen as a natural part of the
human experience ...

Author: Chester a Newland Professor of Public Administration and Director Usc Price School in Sacramento Janet V Denhardt

Publisher: M.E. Sharpe

ISBN: 0765619989

Category:

Page: 222

View: 476

Provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. This work includes a chapter that addresses the practical issues of applying these ideals in actual, real-life situations.

Service Quality in Academic LibrariesService Quality in Academic Libraries



LEADERSHIP The value of a well-trained and highly motivated staff is something
that even federal agencies have learned. In a review of quality ... 7-31) and a
checklist of questions essential for cultivating service leadership (pp. 30-31).3
The ...

Author: Peter Hernon

Publisher: Greenwood Publishing Group

ISBN: 1567502091

Category:

Page: 187

View: 651

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Leadership in the British Civil Service Routledge Revivals Leadership in the British Civil Service Routledge Revivals



2 THE EARLY STAGES: THE PERIOD UPTOJUNE 1942 CSSB was not simply
the product of a brilliant idea which occurred to an outstanding civil servant who
made a significant and lasting contribution to the civil service through the force of
 ...

Author: Richard A. Chapman

Publisher: Routledge

ISBN: 9781136451737

Category:

Page: 210

View: 351

First published in 1984, this book examines the style of leadership amongst senior civil servants and its impact on administrative reform by investigating the work of Sir Percival Waterfield who was First Civil Service Commissioner from 1939 to 1951. He was responsible for setting up the Civil Service Selection Board which was the key institution in the pioneering new approach to personnel selection initiated in Britain after the Second World War. It has been regarded as the model for personnel recruitment in other contexts and for civil service recruitment in other countries. The book raises fundamental questions about the criteria for recruitment and promotion of leading officials in British central government and offers a rare glimpse of the day to day work of top civil servants and the administrative culture in which they operate.

Achieving Ethical Competence for Public Service LeadershipAchieving Ethical Competence for Public Service Leadership



This is an especially challenging task for public service professionals who rise to
significant positions of leadership. It is also difficult for young men and women
committed to public service values and a career that calls on them to advance the
 ...

Author: Terry L Cooper

Publisher: Routledge

ISBN: 9781317477778

Category:

Page: 336

View: 180

This book shows students entering the public service as well as professionals in the field how to become ethically competent to provide the leadership needed to advance the public interest. The book doesn't just talk about ethics. The contributors describe how ethical competence should guide organizational conduct. All chapters are original, and written by experts in the PA field for this book.

A Proud Legacy of Leadership Through Timeless ServiceA Proud Legacy of Leadership Through Timeless Service



Through the years Epsilon Phi Omega has sponsored many community service
projects in an effort to be a “service to all mankind.” Some of these projects
include, but are not limited to, contributions and services to churches, Wayne
County ...

Author: History Committee

Publisher: AuthorHouse

ISBN: 9781491832820

Category:

Page: 172

View: 748

Epsilon Phi Omega Chapter of Alpha Kappa Alpha Sorority, Incorporated, has a long and distinguished history of which we are very proud. From its inception to present day, this chapter has provided service to all mankind in an exemplary and noteworthy manner. This is not only reflected in various awards and accolades bestowed upon the membership, but also through its longevity and growth in membership. Furthermore, the tremendous impact this chapter has had in diverse sectors of the community also emphasizes the outstanding works of this chapter. This distinct history will be chronicled through reflective summaries of the chartering of Epsilon Phi Omega and national, regional, and local programs. In addition, there are highlights of chapter membership, celebrations, community outreach, and awards. These narratives begin with notable events during the administration of the chapters first basileus, Velma Daye. Through her leadership Epsilon Phi Omega was chartered. The history will also include a recapping of current initiatives carried out under the leadership of Dr. Tesha Isler.

Leadership Structures and Accountability in the Public ServiceLeadership Structures and Accountability in the Public Service



Our main purpose in this volume is to identify some key issues to be tackled in
the next phase of public service reform in Ireland, and to suggest some practical
ways in which this might be done. We have looked at the extensive academic
and ...

Author: Carlos Alverez-Antolinez

Publisher: Institute of Public Administration

ISBN: 9781904541608

Category:

Page: 182

View: 981

"Calls for reform of the public service are routinely heard from politicians, private sector interests, civil society organisations and public servants themselves. Public service reform programmes have become the norm in many countries, including Ireland. But the overheated rhetoric that usually accompanies the launch of such programmes is often rapidly followed by the disappointment of unfulfilled ambition and apparent failure." "This book looks at the realities of public service reform in Ireland today. It begins with the conviction that reform is an ongoing process of adaptation to the rapidly changing requirements of society, rather than anything that can be captured in a once-off programme. It recognises the achievements of recent reform efforts, and it sets out some key elements that the authors believe should be part of the next phase of reform. In particular it identifies specific actions that are needed to improve accountability for performance, to adapt organisational structures to contemporary needs, and to put in place the vital leadership capability. The authors recognise that other actions will also be required in the short term, and that the process of adaptation will rapidly move on to other challenges, but they insist that the next phase of reform must, as a priority, address at least these three areas." "The book draws on management theory, international best practice and, not least, the authors' own experience at the frontline of public service delivery. Its proposals are practical and immediate, but are also well grounded in a vision of a high-performance public service that can meet the most demanding expectations of today's citizens."--BOOK JACKET.

Relational LeadershipRelational Leadership



Walter C. Wright develops a biblical management model that fosters an environment of active participation in an organization's mission. Foreword by Richard J. Mouw and Eugene H. Peterson.

Author: Walter C. Wright, Jr.

Publisher: InterVarsity Press

ISBN: 9780830857449

Category:

Page: 282

View: 942

Walter C. Wright develops a biblical management model that fosters an environment of active participation in an organization's mission. Foreword by Richard J. Mouw and Eugene H. Peterson.